Return & Refund Policy – Tummala Group
At Tummala Group, we take pride in the quality and authenticity of our products and services. Your satisfaction is important to us. If you are not fully satisfied with your purchase, you may request a return or refund under the conditions outlined below.
Eligibility for Return & Refund
- Return requests must be initiated within 10 days of receiving the product.
- Items must be unused, undamaged, and returned in their original packaging.
- A valid proof of purchase (invoice or receipt) is required to process all returns.
Non-Returnable Items
- Customized or personalized items are not eligible for return or refund.
- Products that show signs of wear or damage caused after delivery will not be accepted.
Refund Process
- Once the returned item is received and inspected, you will be notified regarding the approval or rejection of your refund.
- If approved, the refund will be issued within 7 business days to your original payment method.
Replacement Policy
- In case of damaged or defective items, you must notify us within 24 hours of delivery.
- If approved, a replacement will be shipped within 5–7 business days at no additional cost.
Return Shipping
- Customers are responsible for return shipping costs unless the product was damaged or incorrect.
- We recommend using a trackable shipping service to ensure secure delivery.
Need Help?
For any questions regarding returns or refunds, please contact us at:
Address:
5-156/7/1, Revenue Ward 70,
Chinnamushidiwada, Sujathanagar,
Visakhapatnam, Andhra Pradesh, India – 531173
Mobile: +91 86399 89889
Email: chaitanyatummala@tummalagroup.com