At Tummala Group, we are committed to delivering your orders safely, efficiently, and on time. This Shipping Policy outlines our domestic and international shipping procedures, timelines, charges, and other important details regarding the delivery of your purchases from tummalagroup.com.
We currently offer delivery:
Within India – to all major cities and postal codes serviced by our logistics partners.
Internationally – to select countries worldwide. Please note that international delivery times and charges vary depending on destination and customs regulations.
Orders are typically processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays are processed on the next working day.
Once your order is dispatched, you will receive an email confirmation with your tracking details.
Note: During peak seasons or promotional periods, order processing may take slightly longer due to increased demand.
Domestic Orders (India): 3–7 business days
International Orders: 7–15 business days
Delivery timelines may vary based on location, courier availability, and customs clearance (for international orders). We are not responsible for delays caused by unforeseen logistics disruptions or natural events.
Domestic Shipping: Free standard shipping on all prepaid orders within India.
International Shipping: Charges are calculated at checkout based on destination, weight, and delivery method.
Customs duties, taxes, or import fees (if applicable) are the customer’s responsibility and must be paid directly to the local authorities.
Once dispatched, you will receive a tracking link via email or SMS.
You can monitor your shipment’s status in real-time until it reaches your doorstep.
If tracking updates are delayed, please allow 24–48 hours for the courier to refresh the status.
If an order is undeliverable due to incorrect address details, unavailability of the recipient, or refusal of delivery:
The package will be returned to us.
Re-delivery may incur additional shipping costs.
If you wish to cancel after a failed delivery, applicable return and handling charges will be deducted from your refund.
If your order arrives damaged or items are missing:
Notify us within 48 hours of delivery at support@tummalagroup.com with your order number and photos of the package.
We will promptly investigate and offer a replacement or refund as per our Return & Refund Policy.
Products marked as pre-order or customized may have longer delivery times. Estimated timelines will be mentioned on the product page and order confirmation email.
To modify your shipping address, please contact our support team within 12 hours of placing your order.
Once dispatched, we are unable to change the delivery address.
For any shipping-related questions or assistance, please reach out to our Customer Support team:
📧 support@tummalagroup.com
🏠 Address: Tummala Group
5-156/7/1, Revenue Ward 70,
Chinnamushidiwada, Sujathanagar,
Visakhapatnam, Andhra Pradesh, India – 531173
At Tummala, we craft pure leather goods with care, passion, and precision designed to look good, feel great, and last for years.
